A chargeback is a transaction that is started when a customer disputes a credit card charge and refuses to pay the credit card company for the charge. The credit card company then denies payment to the credit card processor who handled the transaction. The processor will then deduct the disputed amount from your merchant account.
To handle a chargeback, we recommend that your transactions are set to be unchangeable. You can do this by going to the
Setup menu, choosing
Preferences, clicking the
Security tab and selecting the
Transactions CAN’T be Changed; They Must be Reversed option.