Before writing off a bad debt, create a Bad Debt expense account in your accounts list. For information about creating accounts, see Set a password for the company file.
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In the Customer field, type or select the customer’s name.
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In the Description field, type a description of the transaction.
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In the Acct# field, type or select the account for Bad Debts.
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In the Amount field, type the bad debt amount as a negative number.
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Click Record.
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In the Settle Returns & Credits window, apply the credit against the original open invoice. For more information, see ‘Customer credits’.
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