Customer credits

A customer credit is money that you owe to a customer.

To process a customer credit, you first need to record a credit transaction and then record the settlement of the credit (for example, by printing a refund cheque for your customer).

Recording credits

You can create a customer credit note in the following ways:

■	Reverse an existing sale. Use this method if the customer has paid for the entire sale.

■	Manually create a credit. Use this method if you are crediting the customer for part of a sale.

To reverse a sale

To reverse an invoice, the transaction must be unchangeable, that is, the Transactions CAN’T be Changed; They Must Be Reversed option must be selected in the Security tab of the Preferences window.

1	Find and open the invoice. For more information finding invoices, see Finding a transaction.

2	Go to the Edit menu and choose Reverse Sale. A credit note appears in the Sales window. Note that the invoice amount is a negative amount.

3	If you want, you can make a some changes to the credit note (such as changing the date and memo), but you can’t change the accounts, amounts and quantities that are associated with the credit.

4	Click Record Reversal. A customer credit appears in the Sales Register window.

To manually create a credit for a non-item sale

Use this method if you want to credit the customer for part of a non-item sale.

tip : Create an account for tracking sales returns

Before you manually create a credit of this type for the first time, you may want to create an account for tracking returns and allowances, if one does not already exist in your Accounts List. For more information about creating accounts, see Set up accounts.

1	Go to the Sales command centre and click Enter Sales. The Sales window appears.

2	Type or select the customer you are creating a credit for.

3	Select the Invoice status from the list in the top left corner of the window.

4	Click Layout and choose Miscellaneous, then click OK.

5	In the Description column, enter a description of the credit for your records.

6	In the Account column, select the account to be credited. This is the income account you use to track sales returns and allowances.

7	In the Amount field, type the amount of the credit as a negative amount.

8	Click Record. A customer credit appears in the Sales Register window.

To manually create a credit for an item sale

Use this method if you want to credit the customer for part of an item sale.

1	Go to the Sales command centre and click Enter Sales. The Sales window appears.

2	Type or select the customer you are creating the credit for.

3	Select Invoice from the list in the top left corner of the window.

4	Click Layout and choose Item, then click OK.

5	In the Ship column, type the number of items being returned as a negative number. The costs of the items appears as a negative amount.

6	Click Record. A customer credit appears in the Sales Register window.

Related topics

■	Settling credits

■	Credit control