If you find that one of your cheque forms is damaged and not usable for printing or that you have made a mistake when writing the cheque manually, you may want to void a cheque.
Follow the steps below to void a cheque that you have not recorded in your company file. If you want to make changes to a cheque you have already recorded, see
Changing a transaction.
That way you will know the transaction isn’t an actual cheque when you view it in a list or on a report. This will also allow you to skip the transaction when you print a range of numbered cheques.
A chargeback is a transaction that is started when a customer disputes a credit card charge and refuses to pay the credit card company for the charge. The credit card company then denies payment to the credit card processor who handled the transaction. The processor will then deduct the disputed amount from your merchant account.
To handle a chargeback, we recommend that your transactions are set to be unchangeable. You can do this by going to the
Setup menu, choosing
Preferences, clicking the
Security tab and selecting the
Transactions CAN’T be Changed; They Must be Reversed option.
