If you are able to optimize the file without errors, we recommend that you verify your company file. To verify your data, go to the
File menu and choose
Verify Company File. For more information about optimizing and verifying your company file, see
Servicing your company file.
If the Optimization Assistant or the Company File Verification indicates that the problem cannot be repaired, you need to restore your company file from the latest backup. Note that any entries made since the last backup will need to be reentered. To learn more about restoring a backup of your company file see
Backing up and restoring company files.
This alert message appears when you click Explore the sample company in the
Welcome to AccountEdge window and the sample company file isn’t stored in the same location as your software. The sample company file is named Widgets.myo.
If you know the actual location of the sample company file, click Follow Me in this message to open the
Open window. Use the
Open window to locate the sample company file.
If you know that the sample company file’s name has been changed, click Cancel in this message. Open the
Finder, then change the name of the sample company file back to Widgets.myo.
If you are able to optimize the file without errors, we recommend that you verify your company file. To verify your company file, go to the
File menu and choose
Verify Company File. For more information about optimizing and verifying your company file, see
Servicing your company file.
If the Optimization Assistant or the Company File Verification indicates that the problem cannot be repaired, you need to restore your company file from your latest backup. Note that any entries made since the last backup will need to be reentered. To learn more about restoring a backup of your company file see
Backing up and restoring company files.
You may receive this message when you attempt to open your company file. Unless you have more than 10 users accessing your company file, this message indicates there are 10 lock files in the folder.
A lock file is created each time you open the company file and is deleted when you exit the company file. If the file is not exited properly the file is not deleted. A maximum of 10 lock files can be created.
The 10 lock files must be deleted manually. Make sure no users are logged in to the company file. To delete the lock files at the workstation where your company file is located, open the folder that contains your company file. Locate the files named lock0001.flk through lock0010.flk and delete them.
This error indicates that the company file has been closed incorrectly 10 times. Improper exits —mistakenly turning off your workstation while changes are being saved in your company file or experiencing power failures — can damage a company file. We recommend that you use the Data Optimization Assistant to optimize your file. You can find the Optimization Assistant in your software installation folder.
If you are able to optimize the file without errors, we recommend that you verify your company file. To verify your data, go to the
File menu and choose
Verify Company File. For more information about optimizing and verifying your company file, see
Servicing your company file.
If the Optimization Assistant or the Company File Verification indicates that the problem cannot be repaired, you need to restore your company file from your latest backup. Note that any entries made since the last backup will need to be reentered. To learn more about restoring a backup of your company file see
Backing up and restoring company files.
Another person has already opened this company file using the same user ID that you entered in the
User ID field of the
Sign-on window. A user ID can be used by only one person.
It’s possible that the company file was closed incorrectly the last time this user ID was used. If this is the case, you must close and then reopen the file. You should then be able to open the company file with this user ID again.
Use the Optimization Assistant to optimize your company file. The Optimization Assistant is designed to make your company file more efficient and is capable of fixing certain types of company file corruption. We recommend that you use the Optimization Assistant regularly to keep your company file operating at its most efficient.
If you are able to optimize the file without errors, we recommend that you verify your company file. To verify your data, go to the
File menu and choose
Verify Company File. For more information about optimizing and verifying your company file, see
Servicing your company file.
If the Optimization Assistant or the Company File Verification indicates that the problem cannot be repaired, we recommend that you contact technical support. Take note of the wording of the alert message, as this will assist in solving your problem.
If you cannot open the company file at all, you need to restore your latest backup. Note that any entries made since the last backup will need to be reentered. To learn more about restoring a backup of your company file see
Backing up and restoring company files.
This alert message indicates that you are unable to read or write to the company file. The hard disk of this computer may have very little free space, or the hard disk may be damaged.
The hard disk of the workstation on which your company file is located has very little free space. You won’t be able to enter further information in your company file until more free space is available.
You click the Open button
in the
Welcome window and the company file you opened last time doesn’t open.
This situation can result from the following:
Use the Browse button to locate your company file and open it.
