Managing user accounts and company files > Troubleshooting your company file
You may receive warnings or error messages while working with your company file. This section covers some of the alert messages that may appear and offers some troubleshooting advice.An interruption to your computer’s power supply while you are working with your company file can result in damage to your file.If you experience an interruption, we recommend that you run the Optimisation Assistant. The Optimisation Assistant is designed to make your company file more efficient and is capable of fixing certain types of company file corruption. You can use the Optimisation Assistant as frequently as required. For example, you can use it after you have completed end-of-month reports or after each working day.To optimise your company file, go to the File menu and choose Optimise Company File. You can also access the Optimisation Assistant from your software installation folder.If you optimise your company file without errors, we recommend that you also verify your company file. To verify your company file, go to the File menu and choose Verify Company File. For more information about optimising and verifying your company file, see Servicing your company file.To create a backup, go to the File menu and choose Back Up. To restore your company file from a backup, go to the File menu and choose Restore.If you encounter alert messages while using your AccountEdge software, see the following troubleshooting advice before contacting technical support.