Recording miscellaneous transactions

If you find that one of your check forms is damaged and not usable for printing or that you have made a mistake when writing the check manually, you may want to void a check.

You can void a check if the check was damaged before recording it in your company file, if a recorded transaction is changeable and non-changeable. Follow the steps below to void a check that you have not recorded in your software. If you want to make changes to a check you have already recorded, see ‘Changing a transaction’.

1	Go to the Banking command center and click Spend Money. The Spend Money window appears.

2	Choose the checking account from which you want to void the check.

3	In the Check # field, type the number of the check you want to void.

4	Leave the Amount field and the account allocation fields blank.

5	Go to the Edit menu and select Void Check.

6	Click OK to confirm you want to void the check. A VOID stamp will appear on the check in the Spend Money window.

7	Click Record. .

To void a new check from the Bank Register

1	Go to the Banking command center and click Bank Register. The Bank Register window appears.

2	Choose the checking account from which you want to void the check.

3	In the Type field, select Spend Money or Pay Bill. All other selections do not offer the void check option.

4	In the Check No. field, enter the number of the check you want to void.

5	Go to the Edit menu and select Void New Bank Register Check.

6	Click OK to confirm you want to void the check. The check transaction will appear in the Bank Register window and will be marked VOID.

7	Click Record.

To void a recorded checking that is marked changeable

If you want to make changes to a check you have already recorded, see ‘Changing a transaction’.

1	Go to the Banking command center or to Find Transactions to locate the checking you want to void.

2	Choose the checking account from which you want to void the checking.

3	Click on the zoom arrow of the checking you want to void. The recorded checking appears.

4	Go to the Edit menu and select Void Checking.

5	Click OK to confirm you want to void the checking. A VOID stamp will appear on the checking.

6	Click OK to accept the changes and close the window.

7	The voided checking will now appear in the Bank Register or Find Transactions window as VOID.

To void a recorded checking that is marked unchangeable

If you want to make changes to a check you have already recorded, see ‘Changing a transaction’.

1	Go to the Banking command center or to Find Transactions to locate the check you want to void.

2	Choose the checking account from which you want to void. The recorded check appears.

3	Go to the Edit menu and select Reverse Checking Transaction. A reversal of the check will appear. Notice the amount of the transaction has been removed.

4	Click Record to record the reversal and close the window.

5	The original transaction and the reversal are displayed in the Bank Register or Find Transactions window, both marked VOID.

To record ATM withdrawals

1	Go to the Banking command center and click Spend Money. The Spend Money window appears.

2	Select the account from which you withdrew money.

3	In the Check # field, enter a phrase to describe the withdrawal.

That way you will know the transaction isn’t an actual check when you view it in a list or on a report. This will also allow you to skip the transaction when you print a range of numbered checks.

4	Complete the other fields in the window.

5	Click Record.

To handle a chargeback

A chargeback is a transaction that is started when a customer disputes a credit card charge and refuses to pay the credit card company for the charge. The credit card company then denies payment to the credit card processor who handled the transaction. The processor will then deduct the disputed amount from your merchant account.

To handle a chargeback, we recommend that your transactions are set to be unchangeable. You can do this by going to the Setup menu, choosing Preferences, clicking the Security tab and selecting the Transactions CAN’T be Changed; They Must be Reversed option. To reverse the payment. See ‘Reversing a transaction’ to complete the task.