Index

What is company file activation?
Company file activation is a quick and easy procedure that protects your software license against misuse through a seamless notification process in which your ownership information is verified from time to time.
Is activation the same as product registration?
No, you'll register your product first. If your product has not been registered prior to activating your company file, the activation process will include product registration.
How do I activate my company files?
You can choose to activate your company files online or via the MYOB automated telephone process when prompted by your MYOB software. In both cases the activation process should take less than a minute.
Is my company information secure during online company file activation?
What is Read Only mode?
How many company files may I activate?
You may activate up to ten company files through the online or telephone process. Should you wish to create more than ten company files, please call our Customer Service team at 800-322-MYOB (6962) Monday through Friday 9 am - 8 pm ET.
How often do I need to activate my company file?
The activation process is required once for each new company file you create. However, you may also be prompted to confirm company file activation from time to time throughout a year. Follow the instructions provided.
Where is my serial number?
I don't have a serial number. How do I get one?
When you purchase a full version of MYOB software, you receive a serial number. If you have an Internet connection, you can purchase your MYOB software and receive a serial number online.
Do I need to keep my confirmation code?
If you received your confirmation code by phone, you need to record it so you can enter it into your MYOB software. Once your company file has been confirmed, you do not need to keep this code.
Where do I direct my questions regarding company file activation?
Our MYOB Customer Support team will be happy to answer your questions. Please call 800-322-MYOB (6962) Monday through Friday 9 am - 8 pm ET.
How do I confirm my company files?
After you activate your company file, you will be required to periodically confirm that you are the registered user of that company file. You can confirm the company file using the same online or phone process used when activating the file.
What happens if I don't confirm a company file?
If you haven't had a chance to confirm within the time period allowed, the company file will revert to read-only status. This means you can still view your business information, print reports and export data, but you won't be able to enter new transactions or make changes.
What if I don’t have internet or phone access to confirm the file and I receive a message saying that I have “0 days left to confirm”?
You will need to confirm the file in order to gain full access. You will be able to open the file in Read Only mode until you can use a phone or the internet to confirm the files.
Top of page