Alert messages—company file

Managing user accounts and company files > Troubleshooting your company file > Alert messages—company file

A network error xxx has occurred

A network error has caused your workstation to lose access to your company file.

Click OK to clear this message. Your AccountEdge software will shut down. Restart your AccountEdge software, make sure that any other users on the network are logged out, then reopen your company file.

A network error xxx has occurred. Unable to send message to yyy

Situation

A network error has occurred and messages cannot be sent to the user named in the alert message for the remainder of the session.

Solution

To resume sending messages to the user named in this alert, all users must close the company file and then reopen it.

Interruptions to network communications can damage a company file. While this alert does not necessarily mean the file has been damaged, you may wish to use the AccountEdge Data Optimization Assistant to optimize your file. The Optimization Assistant is in your AccountEdge software installation folder.

If you are able to optimize the file without errors, we recommend that you verify your company data. To verify your data, go to the File menu and choose Verify Company File. For more information about optimizing and verifying your company file, refer to your user guide or online help.

An error occurred when/while...

Situation

This alert message may appear when you attempt to open an AccountEdge company file that was damaged due to a computer interruption the last time it was used.

Solution

You may be able to repair the file using the AccountEdge Data Optimization Assistant. You can find the Optimization Assistant in your software installation folder.

If you are able to optimize the file without errors, we recommend that you verify your company file. To verify your data, go to the File menu and choose Verify Company File. For more information about optimizing and verifying your company file, see Servicing your company file.

If the Optimization Assistant or the Company File Verification indicates that the problem cannot be repaired, you need to restore your company file from the latest backup. Note that any entries made since the last backup will need to be reentered. To learn more about restoring a backup of your company file see Servicing your company file.

Another user is currently backing up this company file. Unable to sign on at this time; please try again later

Situation

You attempted to open a company file that is currently being backed up. Only one person can access a company file during the backup process.

Solution

Wait until the backup process is complete, and then open the company file.

I cannot find the AccountEdge company file named Widgets.myo

Situation

This alert message appears when you click Explore the sample company in the Welcome to AccountEdge window and the sample company file isn’t stored in the same location as your AccountEdge software. The sample company file is named Widgets.myo.

Solution #1

If you know the actual location of the sample company file, click Follow Me in this message to open the Open window. Use the Open window to locate the sample company file.

Solution # 2

If you know that the sample company file’s name has been changed, click Cancel in this message. Open Windows Explorer, then change the name of the sample company file back to Widgets.myo.

Index 38

Situation

This message may appear when you try to open a company file which has been damaged.

Solution

You may be able to repair the file using the Data Optimization Assistant. You can find the Optimization Assistant in your software installation folder.

If you are able to optimize the file without errors, we recommend that you verify your company file. To verify your company file, go to the File menu and choose Verify Company File. For more information about optimizing and verifying your company file, see Servicing your company file.

If the Optimization Assistant or the Company File Verification indicates that the problem cannot be repaired, you need to restore your company file from your latest backup. Note that any entries made since the last backup will need to be reentered. To learn more about restoring a backup of your company file see Servicing your company file.

AccountEdge was unable to register on the network. Please restart your computer to restore network services

Situation

The AccountEdge software on your computer isn’t communicating properly with your network.

Solution

Click OK to clear this message. Restart your computer.

Network services are not available

Situation

The AccountEdge software on your computer isn’t communicating properly on your company’s network.

Solution

Click OK to clear this message. Restart your computer.

Network services, which are required for multi-user access, could not be initialized...

Situation

The AccountEdge software on your computer isn’t communicating properly on your company’s network. This message occurs if the software needed to support the NetBIOS, NetBEUI or TCP/IP protocols hasn’t been properly installed on your workstation.

Solution

Your AccountEdge software must be used on a network that supports the NetBIOS, NetBEUI or TCP/IP protocols. If your network currently does not support these protocols, you must install (or reinstall) one of them.

No more than 10 company files in any folder may be opened at one time

Situation

You may receive this message when you attempt to open your company file. Unless you have more than 10 users accessing your company file, this message indicates there are 10 lock files in the folder.

A lock file is created each time you open the company file and is deleted when you exit the company file. If the file is not exited properly the file is not deleted. A maximum of 10 lock files can be created.

Solution

You may wish to have your system administrator perform this task if they are more familiar with the configuration of your network.

The 10 lock files must be deleted manually. Make sure no users are logged in to the company file. To delete the lock files at the workstation where your company file is located, open the folder that contains your company file. Locate the files named lock0001.flk through lock0010.flk and delete them.

You should now be able to open the company file.

This error indicates that the company file has been closed incorrectly 10 times. Improper exits — using ctrl+alt+delete, mistakenly turning off your workstation while changes are being saved in your company file or experiencing power failures — can damage a company file. We recommend that you use the AccountEdge Data Optimization Assistant to optimize your file. You can find the Optimization Assistant in your software installation folder.

Someone else has already signed on with the same User ID...

Situation

A person at a different workstation has already opened this company file with the user ID that you entered in the User ID field of the Sign-on window. A user ID can be used by only one person at a time.

Solution

Either enter a different user ID in the User ID field of the Sign-on window or wait until the user ID you want is no longer in use.

If nobody else is currently using the user ID you want to use, it’s possible that the company file was closed incorrectly the last time this user ID was used. If this is the case, all current users of the company file must close and then reopen the file. You should then be able to open the company file with this user ID again.

Termination Code...

Situation

Most termination codes warn you that your company file may be damaged. Others may indicate a problem within your network.

Solution

Use the AccountEdge Optimization Assistant to optimize your company file. The Optimization Assistant is designed to make your company file more efficient and is capable of fixing certain types of company file corruption. We recommend that you use the Optimization Assistant regularly to keep your company file operating at its most efficient.

You can find the Optimization Assistant in your software installation folder.

If the Optimization Assistant or the Company File Verification indicates that the problem cannot be repaired, we recommend that you contact technical support. Take note of the wording of the alert message, as this will assist in solving your problem.

If you are repeatedly receiving termination codes while using your AccountEdge software, we suggest that you contact technical support.

The company file you have selected is an AccountEdge company file...

Situation

The company file you attempted to open was created in a previous version of your software and cannot be used in its present form.

Solution

You need to upgrade the company file. You can find the AccountEdge Upgrade Assistant in the installation folder.

The file you have chosen is not an Accounting company file

The file you attempted to open is not a valid company file, and cannot be used by the your current version of the software.

The company file you have selected is version x. AccountEdge version y requires version y files...

Situation

The company file you attempted to open is from an older version of your software, and cannot be used by your current version of the software.

Solution

You need to upgrade the company file. You can find the AccountEdge Upgrade Assistant in the installation folder.

The company file you have selected is customized for (country). This version of AccountEdge software is for use in (your country)

You cannot open a company file in your AccountEdge software if that file was created using an AccountEdge software version of another country.

Solution

Open the company file in the correct version of the software.

The protocol you have selected cannot be found on your system

Situation

The protocol you selected, after selecting Multi-user Access in the Sign-on window, isn’t available on your computer.

Solution

Select another protocol. NetBIOS, NetBEUI or TCP/IP protocols must be installed on the same computer as your AccountEdge software if you wish to open your AccountEdge software in multi-user mode. If your system currently does not support one of these protocols, you must install (or re-install) one of them.

This file is damaged and cannot be used

Situation

This alert message appears when you attempt to open a company file that has been damaged.

Solution

If you can still open the company file, verify the file to try and detect and fix the error.

Solution

If you cannot open the company file at all, you need to restore your latest backup. Note that any entries made since the last backup will need to be reentered. To learn more about restoring a backup of your company file see Backing up and restoring company files.

Unable to access company file

Situation

This alert message indicates that you are unable to read or write to the company file. You may have lost your connection to the network. The hard disk of the computer on which your company file is located may have very little free space, or the hard disk may be damaged.

Solution

Check that there is enough free space on the hard disk where your company file is located. Consult your system administrator as you will need to check the network connections.

Unable to open file; file may be locked or in use, or access privileges may be incorrect...disk may be full

Situation

This alert message may appear for a number of reasons.

Solution

Check to see that you have given full (read/write) access to the folder where your company file is located.

Ensure there is enough space on the hard disk of the computer where the company file is stored.

If another workstation is performing a single-user function, simply wait for the function to be completed, and then open the company file.

WARNING: You have room to store only x more characters of information on your disk

Solution

The hard disk of the workstation on which your company file is located has very little free space. You won’t be able to enter further information in your company file until more free space is available.

You can’t find your company file

You click Open your AccountEdge company file in the Welcome to AccountEdge window and your company file’s name doesn’t show up in the Open window that appears. This situation can result from the following:

Situation # 1

Your company file is stored in a different location to your AccountEdge software. When the Open window appears, only the company files stored in the same location as your AccountEdge software are displayed.

Solution

Use the Open window to locate your company file and open it.

Situation # 2

Your company file was inadvertently deleted.

Solution

If your company file has been removed, you will need to restore your most recent backup of the file. Be sure to place the restored backup in the correct location on your network.