Timed-out authorization

When authorization over the Internet is not completed within the time allowed, the authorization process is timed‑out and the following window appears.

A time-out can occur during busy network periods or when your connection to the internet is interrupted.

Because authorization has been interrupted, the transaction may or may not have been processed. For example, it is possible that a payment transaction was authorized, but a delay caused it to time-out before an authorization number was assigned. In this example, the transaction has been authorized for payment by the Automated Clearing House (ACH), but its status may be recorded as declined in your company file.

Before you deal with a timed-out status, you need determine the processing status of the timed‑out authorization.

To deal with a timed-out authorization

note : Is the Internet available?

You can only deal with timed‑out authorizations if you can connect to the Internet. If you cannot connect, try again later.

Access the Payments Gateway service by either:

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Clicking Login to Payments Gateway.

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Going to the Setup menu, choosing Credit Card Processing and then Visit Payments Gateway.

In the Payments Gateway website, click Merchant Login and enter your merchant ID, username and password. For more information, see ‘Activating Business Services’.

Use the service to generate a report of the day’s credit card transactions.

Locate the transaction that has timed-out and take the appropriate action based on the status of the transaction:

If the transaction has not been processed, you can either:

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reprocess the payment authorization—see ‘Click Authorize. The credit card details are sent for authorization and a payment is recorded in your company file—regardless of the result of the credit card authorization.’

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use another payment method—see ‘In the Amount Received field, type the amount received.’ (for a Receive Money transaction) or step 5 (for a Receive Payments transaction).

If the transaction has been processed and authorized, you do not need take any further action. However, note that this transaction, although processed, has a declined status in your company file. When you prepare your bank deposit, remember to include this transaction.