Troubleshooting Alert Messages Overview

Troubleshooting Alert Messages Overview

Alert messages (in alphabetical order)

Other situations without an alert message

We at MYOB US put a great deal of effort into testing MYOB AccountEdge in various environments and situations to ensure the highest quality possible in the final product that ends up on your computer. As is the case with any type of machine, however, your computer system and related tools can fail unexpectedly from causes that no quality assurance program can anticipate.

The information in this chapter is based upon our experience in troubleshooting problems that may occur when you’re using MYOB AccountEdge. If you encounter any alert messages while you’re using MYOB AccountEdge, check this chapter before you call the MYOB AccountEdge technical support group; you may find the solution to your problem right here.

Interruptions to your computer due to a power failure, a power surge or a user mistakenly turning off the workstation, for example, can damage a data file. If you experience an interruption, as a safeguard, we suggest that you use the MYOB AccountEdge Optimization Assistant to optimize your data file. Although the Optimization Assistant is designed to make your data file more efficient, it also is capable of fixing certain types of data file corruption. We recommend that you use the Optimization Assistant on a regular basis to keep your data file operating at its peak.

You can find the MYOB AccountEdge Optimization Assistant in the MYOB AccountEdge folder that was created on your hard disk when you installed AccountEdge.

If you’re able to optimize the file without errors, we recommend that you then use the MYOB AccountEdge Data Verification Utility to be sure your data file is in its “healthiest” form. You can find the Verify Data File command under the File menu when you’re working with AccountEdge. For more information about optimizing and verifying your data file, see Your Data File Table of Contents.

Warning: We strongly recommend that you back up your data on a regular basis

Because, as with all machines, computers are capable of failure, you need to ensure the information you enter into your computer is safe; without this security, all the information you’ve ever entered could disappear in a moment, never to be recovered. We strongly recommend that you back up your MYOB AccountEdge data file on a regular basis.

You can use the MYOB AccountEdge Backup command to automatically create a backup of your data file, and you can use the MYOB AccountEdge Restore command to restore a backup file you previously created using the MYOB AccountEdge Backup command. If you don’t want to use the AccountEdge Backup and Restore commands, other software programs are available that automate the entire process of making backups.

For more information about backing up and restoring data files, see Backing up and restoring data files.