An error occurred when/while...
If you haven’t already done so, we suggest you read the Troubleshooting Alert Messages Overview.
Situation: A serious error occurred during the process that’s displayed in this message. This alert message may appear when you attempt to open an MYOB AccountEdge data file that was damaged due to a computer interruption the last time you used it. For example, if you mistakenly turned off your workstation while changes were being saved in your data file, the file could have become damaged. Power failures and network errors can also damage data files.
Solution: You may be able to repair the file using the MYOB AccountEdge Data Optimization Assistant. If you’re using the Macintosh version of AccountEdge, you can find the MYOB AccountEdge Optimization Assistant in the MYOB AccountEdge folder that was created on your hard disk when you installed MYOB AccountEdge. If you’re able to optimize the file without further errors, we recommend that you then use the MYOB AccountEdge Data Verification Utility to be sure your data file is in its “healthiest” form. You can find the Verify Data File command under the MYOB AccountEdge File menu.
If the Optimization Assistant or the Data File Verification indicates that the problem can’t be repaired, you must use the most recent backup of your company’s data. Regrettably, any entries that you made since the most recent backup will need to be reentered. To learn more about restoring a backup of your data file see Restoring backed-up data files.
It’s difficult to prevent data files from being damaged by forces outside of your control, but there are some things you can do to avoid this situation in the future. One of the best investments you can make is in an uninterruptable power supply (UPS), sold at most computer stores. UPS units help prevent power surges and other electrical anomalies from harming your company’s computers.
An error occurred when/while...