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Apply the credit to an open invoice. Applying the credit to one or more of the customer’s open invoices reduces the amount the customer owes you.
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Record a refund. If the customer does not have any open invoices, you can record a refund payment for the amount of the customer credit.
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Settle Shopify Refund. If you have already issued a refund or credit via your web store, you will settle the refund to keep your company file data accurate.
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If required, you can change the information in this window. Be sure that the Out of Balance amount is &$0.00.
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Click Record.
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