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You can’t find your company’s data file
If you haven’t already done so, we suggest you read the Troubleshooting Alert Messages Overview.
This situation occurs when you click the Open your MYOB Accounting Plus data file button in the Welcome to MYOB Accounting Plus window and your data file’s name doesn’t show up in the Open window that appears. This situation could be a result of many causes:
Situation: Your company’s data file is in a location that’s different than where your MYOB Accounting Plus program is stored. When the Open window appears, only the data files stored in the same location as your MYOB Accounting Plus program will be displayed. If your data file is somewhere else on your network, you’ll need to locate the file using the Open window before you can open it.
Solution: You can use the Open window to “navigate” around the folders and files on your workstation’s hard disk, as well as on your company’s network. The Open window is a standard “open file” window (sometimes known as a dialog box); if you need additional help in these types of windows, refer to your computer’s documentation.
Situation: You’re not sure what your data file is named.
Solution: When you created or upgraded your company’s data file, you provided a name for the file. Unfortunately, we can’t tell you what you named your data file. You might want to review the names of the files that appear when you click the Open your MYOB Accounting Plus data file button in the Welcome to MYOB Accounting Plus window; it’s possible that you’ll remember the file’s name when you see it. You can also search the workstation for files whose extension is “.PLS.”
Situation: You company’s data file was inadvertently deleted.
Solution: If your data file has been removed, you’ll need to restore your most recent backup of your data file. To learn more about restoring a backup of your data file see Restoring backed-up data files. Be sure to place the restored backup in the proper location on your network when you’re finished restoring it.
If you don’t have a backup, or if your latest backup is too old to be usable, you might want to consider attempting to use an “undelete” software program that can sometimes retrieve deleted files. If such a program doesn’t help, however, you’ll then need to re-create the data file from scratch.