A network error xxx has occurred. Unable to send message to yyy

If you haven’t already done so, we suggest you read the Troubleshooting Alert Messages Overview.

Situation: An error has occurred on the network and no more messages will be sent to the user mentioned in the error for the remainder of the session.

The alert message indicates an interruption of network communication. The problem may be with the workstation receiving the alert message, the workstation mentioned in the alert message or the network in general. The interruption can occur for many reasons, including an improper exit from MYOB Accounting Plus or a network malfunction. Also, some workstations are equipped with an energy-saving feature that may power down the workstation after a set amount of time. This also may have caused the workstation to appear to lose communication with the network.

Solution: In order to again send messages to the user mentioned in the alert, all current users of the data file must exit the data file simultaneously and then re-open the data file.

We also recommend that you refer to the Networking with MYOB Accounting Plus Overview for tips on how to give MYOB Accounting Plus and your network a performance checkup. Refer to the topic, Optimizing your network to ensure that Accounting Plus runs at peak performance.

Interruptions of network communications can damage a data file, and while this alert doesn’t necessarily mean the file has been damaged, you may wish to use the MYOB Accounting Plus Data Optimization Wizard to optimize your file. You can find the Optimization Wizard in the MYOB Accounting Plus folder that was created in the Programs folder of your Start menu when you installed MYOB Accounting Plus. If you’re able to optimize the file without errors, we recommend that you then use the MYOB Accounting Plus Data Verification Utility to be sure your data file is in its “healthiest” form. You can find the Verify Data File command under the File menu of MYOB Accounting Plus.

A network error xxx has occurred. Unable to send message to yyy