To remove an order with a payment applied to it

If you haven’t already read the Purchases Overview, see Changing, removing and reversing purchases for more information.

Use this procedure only if your transactions are changeable. See What are changeable and unchangeable transactions? for more information.

If you’ve already applied a payment to a purchase that you want to remove, you need to remove the payment before you remove the purchase.

The payment you want to remove should be displayed. If you need help doing this, see To find a purchase.

  1. Choose Delete Payment from the Edit menu.
  2. If more payments have been applied to the purchase, be sure to follow step 1 for each payment until all the payments have been removed.
  3. When all payments applied to the purchase have been removed, display the purchase you want to remove in the Purchases window.
  4. Choose Delete Purchase from the Edit menu.

To remove an order with a payment applied to it