Banking

To handle a chargeback (MYOB Merchant Account Service)

Use these instructions only if your transactions are unchangeable. If your transactions are changeable, we suggest that you change the preference to perform this procedure. (Choosing changeable or unchangeable transactions)

  1. Find the payment that is being charged back to you. If you selected the preference to make contact log entries for credit card payments, you may be able to locate the transaction using the Authorization Code or Trace ID information found in the contact log. (To find a payment from a customer)


  2. Reverse the payment. (To reverse a customer payment)


    The reversed payment will then appear in the Prepare Bank Deposit window. [To record a bank deposit (undeposited funds)]

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