Maintenance

You can't find your company file

 

This situation occurs when you click the Open your MYOB AccountEdge company file button in the Welcome to MYOB AccountEdge window and your company file's name doesn't show up in the Open window that appears. This situation can result from many causes:

Situation # 1

Your company file is in a location that's different from the location of your MYOB AccountEdge program. When the Open window appears, only the company files stored in the same location as your MYOB AccountEdge program will be displayed. If your company file is somewhere else on your network, you'll need to locate the file using the Open window before you can open it.

Solution

You can use the Open window to "navigate" around the folders and files on your workstation's hard disk, as well as on your company's network. The Open window is a standard "open file" window (sometimes known as a dialog box); if you need additional help in these types of windows, refer to your computer's documentation.

Situation # 2

You're not sure what your company file is named.

Solution

When you created or upgraded your company file, you provided a name for the file. Unfortunately, we can't tell you what you named your company file. You might want to review the names of the files that appear when you click the Open your MYOB AccountEdge company file button in the Welcome to MYOB AccountEdge window; it's possible that you'll remember the file's name when you see it. You can also search the workstation for files with a .myo extension.

Situation # 3

Your company file was inadvertently deleted.

Solution

If your company file has been removed, you'll need to restore your most recent backup of the file. (Restoring company files) Be sure to place the restored backup in the proper location on your network when you're finished restoring it.

If you don't have a backup, or if your latest backup is too old to be usable, you might want to consider attempting to use an "undelete" software program that can sometimes retrieve deleted files. If one of these programs doesn't help, however, you'll need to re-create the company file from scratch.

Related topics