To reverse a customer payment

If you haven’t already read the Customer Payments Overview, see Finding, removing and reversing customer payments for more information.

Use this procedure only if your transactions are unchangeable. See What are changeable and unchangeable transactions? for more information.

Note: If you wish to reverse a customer payment that was recorded on a bank deposit of grouped undeposited funds

 If you want to reverse a customer payment that was recorded on a bank deposit of receipts grouped in the undeposited funds account, use the procedure To reverse a customer payment if it was recorded on a bank deposit for undeposited funds.

Whether a bank deposit or an individual payment included on a bank deposit can be reversed depends upon whether your data file is changeable or unchangeable. For more information, see What are changeable and unchangeable transactions?

The payment you want to reverse should be displayed. If you need help doing this, see To find a customer payment

  1. Choose Reverse Payment from the Edit menu. After a few moments, a transaction with the exact opposite amount of the payment will be displayed in the Customer Payments window.

  2. If you want, you can make a few changes to the transaction (such as the date and the memo), but you can’t change the amounts that are associated with it.

    If you’re reversing a payment from a previous accounting period, consider assigning a date from that period to the transaction you just created. This will allow your reports for that accounting period to reflect the proper amounts.

  1. Click Record to record the reversed customer payment.

    If the customer payment you reversed was originally used to fully pay a sale and any discounts for paying off the sale promptly applied to the sale, a message will appear. If you receive this message, continue to step 4.

    If no prompt-payment discount message appears, you’re done --the payment is reversed.

  1. Display the discount in the Customer Payments window. (You can find discount transactions the same way as you find customer payments; look for a transaction labeled “Discount” in the Inquiry Register window.)

  2. Choose Reverse Payment from the Edit menu, then click the Record button to reverse the discount.

To reverse a customer payment