To reverse an invoice

Use this procedure only if your transactions are unchangeable.

The invoice you want to reverse should be displayed.

1. Choose Reverse Invoice from the Edit menu. After a few moments, a customer credit will be displayed in the Sales window.

If you want, you can make a few changes to the customer credit (such as the date and the memo), but you can't change the accounts, amounts and quantities that are associated with the customer credit.

2. Click Record Reversal to record the customer credit.
3. You have two choices to settle the customer credit:

• Apply the amount of the customer credit to the customer's outstanding sales balance.

• Write a refund check to the customer for the amount of the customer credit.