Tips & Troubleshooting
Importing tips
Nothing appears in the Import Fields column of the Import Data window
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Check that you have selected the correct file format (comma or tab separated).
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Check that you have selected the correct type of record to import.
For more information about importing data, see
Importing and exporting data
.
Some data was not imported
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Check that you selected all the required import fields.
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Check that you selected the correct method of identifying imported records.
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Check the import data log file for an explanation of why some records may have been skipped. The log file is automatically saved to your software installation folder as a .txt file. The file is called EdgeLOG.txt.
The log file displays a numeric error or warning code for each imported record. At the bottom of the log file, there is a list of all errors and warnings issued and their meanings.
The spreadsheet (or database) doesn’t save files in tab- or comma-separated formats
Open your spreadsheet or database in a text editor (such as Notepad) or any other application that allows you to save the data in a tab-separated or comma-separated file. Then import the file into your company file.
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