Resolution letter

Template names:

RESOLVED.DOT (Word)
RESOLUT.WPT (WordPerfect V.8 and V.9)

Use this letter format for customers who have questioned an amount on their monthly statement. This letter indicates that you are looking into the matter and that you will credit the customer’s account for the amount in question while the matter is investigated.

Infotech Consulting
254 Willow Street
Parsippany, NJ 07860


10/4/00

Dave Bertrand
Bertrand Engineering
915 Rock River Way
Parsippany, NJ 07860

Dear Dave:

Thanks for alerting us to your concerns about your statement. We are researching the changes on the statement, and we expect to contact you shortly with a resolution to the problem. In the meantime, we’ve credited your account for the amount in question.

Please feel free to call me if you have any further questions about this matter, or if I can assist you in some other way.

Sincerely,



Mark Davidson
Vice President

Resolution letter