To credit a customer’s account for an item invoice when the customer didn’t return all the items

To credit a customer’s account for an item invoice when the customer didn’t return all the items

If you haven’t already read the Sales Overview, see Changing, removing and reversing sales for more information.

Use this procedure only if your transactions are unchangeable. See What are changeable and unchangeable transactions? for more information.

This process returns all account balances and item quantities to their previous levels.

The Sales window should be displayed.

Create a new item invoice by entering the customer’s name and other information at the top of the window.

In the first line of the scrolling window, enter a negative number in the Ship field to indicate the quantity of items that were returned.

For example, if the original item invoice recorded the sale of 10 gadgets but the customer returned only five gadgets, enter -5 in the Ship field and the gadgets item number in the Item Number field. When you do this, the amount of the invoice will appear as a negative number in the Total Amount field.

Enter additional returned items in the other line items, if necessary.

Click Record. The total quantities of the items in inventory will change to reflect the negative numbers you entered in step 2.

You have two choices to settle the customer credit:

Apply the amount of the customer credit to the customer’s outstanding sales balance. To learn how to apply customer credits to outstanding sales balances, see page To apply a customer credit (from the Customer Payments window).

Write a refund check to the customer for the amount of the customer credit. To learn how to write a refund check, see page To write a refund check (from the Sales Register).

To credit a customer’s account for an item invoice when the customer didn’t return all the items