To remove an order with a payment applied to it

If you haven’t already read the Sales Overview, see Changing, removing and reversing sales for more information.

If you’ve already applied a payment to a order that you want to remove, you need to remove the payment before you remove the order.

The payment you want to remove should be displayed. If you need help doing this, see To find a sale.

  1. Choose Delete Payment from the Edit menu.
  2. If more payments have been applied to the order, be sure to delete each payment.
  3. When all payments applied to the order have been removed, display the order you want to remove in the Sales window. See To view sales in the Sales Register if you need help doing this.
  4. Choose Delete Order from the Edit menu.

To remove an order with a payment applied to it