Recording miscellaneous transactions

1	Go to the Banking command centre and click Spend Money. The Spend Money window appears.

2	Select the account from which you withdrew money.

3	In the Cheque # field, enter a phrase to describe the withdrawal.

That way you will know the transaction isn’t an actual cheque when you view it in a list or on a report. This will also allow you to skip the transaction when you print a range of numbered cheques.

4	Complete the other fields in the window.

5	Click Record.

To handle a chargeback

A chargeback is a transaction that is started when a customer disputes a credit card charge and refuses to pay the credit card company for the charge. The credit card company then denies payment to the credit card processor who handled the transaction. The processor will then deduct the disputed amount from your merchant account.

To handle a chargeback, we recommend that your transactions are set to be unchangeable. You can do this by going to the Setup menu, choosing Preferences, clicking the Security tab and selecting the Transactions CAN’T be Changed; They Must be Reversed option.

Find the payment that is being charged back to you. If you selected the preference to make reminder log entries for credit card payments (go to the Setup menu, choose Credit Card Processing and then click Set Up Credit Card Processing), you may be able to locate the transaction using the Authorization Code or Trace ID information found in the reminder log.

2	Reverse the payment. See ‘Reversing a transaction’ to complete the task.