Voiding Merchant Account Service credit card payments
Credit card transactions that have been authorized using Merchant Account Service can be voided within a certain period. You may need to void a payment if a customer no longer wants to purchase the product and you have already authorized the payment.
You will know if a transaction has been authorized when an Authorization Code and Trace ID appear in the Applied Payment Details window. You’ll also see that the Authorize button has been changed to a Void Authorization button. If you try to void an authorized transaction after the set period, the void transaction will be declined and you will have to process a credit transaction.
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Find the credit card payment transaction that has been authorized and approved.
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Click Void Authorization to start the voiding process. (Once a payment has been authorized, the Authorize button no longer appears but is replaced by the Void Authorization button.)
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When the void process is complete, you will receive a message advising you that the transaction has been voided or that the void authorization has been unsuccessful.
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If the void authorization has been accepted, the voided transaction will be reversed or deleted. Whether the transaction is reversed or deleted depends on whether your company file transactions can be changed. See ‘Changing a transaction’ or ‘Deleting a transaction’.
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If the void authorization is declined, you will receive a message that the transaction has been declined. A void authorization will be declined if, for example, the allotted time for voiding has passed.
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If the void authorization has been accepted, the payment no longer affects the sale; the payment has been reversed or deleted. At this time, you can accept a new payment for the sale or you can reverse or delete the sale.
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If the void transaction has been declined, you will need to refund the customer the value of the transaction. See ‘Customer credits’.
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