Sales

To reverse a customer's refund

Use this procedure only if your transactions are unchangeable. (Choosing changeable or unchangeable transactions)

The customer credit you want to reverse should be displayed.

  1. Choose Reverse Credit from the Edit menu. After a few moments, a new transaction, with an amount exactly opposite of the refund's amount, will be displayed in the Settle Returns & Credits window.


  2. You can make a few changes to the new transaction (such as the date and the memo), but you can't change the amounts that are associated with it.


    If you're reversing a refund from a previous accounting period, consider assigning a date from that period to the new transaction. This will allow your reports for that accounting period to reflect the proper amounts.
  1. Click Record to record the new transaction. The Settle Returns & Credits window closes. The refund is reversed.


    Keep in mind that an outstanding credit exists again for this customer. To settle the customer credit, you can either apply the amount of the credit to the customer's outstanding sales balance or write a new refund to the customer for the amount of the credit.
  1. If the payment you reversed was grouped with undeposited funds, continue to step 5, otherwise, you're finished.


  2. Click Prepare Bank Deposit from the Banking command center to open the Prepare Bank Deposit window.


  3. If the payment hasn't been recorded on a Prepare Bank Deposit transaction; that is, the original payment still appears in the window: Select the payment reversal (a negative amount) and the original transaction from the list of payments by clicking the Deposit column.


    If the payment has been recorded on a Prepare Bank Deposit transaction; that is, the original payment doesn't appear in the window: Select the payment reversal (a negative amount) from the list of payments by clicking the Deposit column.
  1. Click Record.


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