Maintenance

No more than 10 company files in any folder may be opened at one time.

 

Situation

You may receive this message when you attempt to open an MYOB AccountEdge company file. While it's unlikely there are actually 10 company files open in your MYOB AccountEdge folder, this message indicates there are 10 lock files in the folder, and only 10 lock files can be created in one folder.

MYOB AccountEdge tracks users' IDs as users enter and exit MYOB AccountEdge in a file named lockxxxx.flk. One lock file is created in the folder where a company file is located when the first user opens a company file; this one file tracks all the users of the company file. The lock file is deleted when the last user exits the company file, but if a company file is closed incorrectly, the lock file may not be deleted.

Solution

You may wish to have your system administrator perform this task since he or she is familiar with the configuration of your network and may be better prepared to respond to this situation.

The 10 lock files must be deleted manually. To begin, all current users of the MYOB AccountEdge company file must exit the company file. To delete the lock files at the workstation where your company file is located, find the folder that contains your MYOB AccountEdge company file. (Use the Finder.) Double-click the folder to display the contents of the folder. Locate the files named lock0001.flk through lock0010.flk and delete them. You should then be able to open the company file.

This error indicates that the company file has been closed incorrectly 10 times. Improper exits -mistakenly turning off your workstation while changes are being saved in your company file or experiencing power failures - can damage a company file. We suggest that you use the MYOB AccountEdge Data Optimization Assistant to optimize your file. You can find the MYOB AccountEdge Optimization Assistant in the MYOB AccountEdge folder that was created on your hard disk when you installed MYOB AccountEdge.

If you're able to optimize the file without errors, we recommend that you then use the MYOB AccountEdge Data Verification Utility to be sure your company file is in its "healthiest" form. You can find the Verify Company File command under the MYOB AccountEdge File menu.

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