Changing, deleting and reversing sales

Sales > Making sales > Changing, deleting and reversing sales

In MYOB AccountEdge, sales can be easily changed, deleted or reversed. Quotes and orders can be changed or deleted at any time. The grouping of line items on a sale can be changed by inserting a line, deleting a line, inserting a header line or inserting a subtotal line. The ability to change, delete or reverse an invoice depends on the way you set up AccountEdge. An important point to consider is if the sale in question is changeable or unchangeable. If your sale is changeable, you can make changes to a sale or delete the sale altogether from your ledger.

Unchangeable transactions work differently. By reversing an unchangeable sale, the effects of your original sale will no longer be part of your ledger; however, a record of the reversed sale, called a reversing transaction, will remain. Then, if you want, you can enter a new, correct transaction to replace the transaction you reversed. See What are changeable and unchangeable transactions? for more information.

Note: Changing time billing invoices won't update activity slips

If you used the Prepare Time Billing Invoice window to create the time billing invoice you want to change, remember that any changes you make won't be reflected in any activity slips. In addition, time billing reports based upon activity slip records may be inaccurate.

When you delete a recurring template, the template is removed from your list of recurring templates only. Any transactions you recorded using a recurring template you delete won't be affected.

Changing the status of a sale

You can change the status of a sale. If you enter a quote or an order into AccountEdge, you can easily convert it to an invoice once your customer is ready to buy your product or service. A quote can be changed into an order or invoice. An order can only be converted to an invoice.

Step by step
To change a transaction
To change a recurring template

To find a transaction

To find a recurring template

To convert a quote to an order or invoice using the Sales window

To convert an order to an invoice using the Sales window

To credit a customer's account for an item invoice when the customer didn't return all the  items

To insert a line on a sale

To insert a header on a sale

To delete a line on a sale

To insert a subtotal on a sale

To delete a quote

To delete an order with no payment applied to it

To delete an invoice with no payment applied to it

To delete an order with a payment applied to it

To delete a order with a deposit applied to it, and to write a refund check for the deposit amount

To delete an invoice with a payment applied to it

To delete a recurring template

To reverse an invoice


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