Use this letter template to apologize for a problem your company has caused for a customer, and to assure the customer that the problem will be addressed.

Infotech Consulting 254 Willow Street Parsippany, NJ 07860 10/4/00 Dave Bertrand Bertrand Engineering 915 Rock River Way Parsippany, NJ 07860 Dear Dave: Please accept my sincere apology, on behalf of InfoTech Consulting for the difficulties we've caused you. We've made a sincere effort to address your problem, and we hope that you find the resolution satisfactory. Please contact me directly if you have any remaining issues or questions; it's important to me that your concerns are fully addressed. Sincerely, Mark Davidson Vice President

Apology letter