Sales > Receiving payments
When customers make payments against invoices, you record the payments in the Receive Payments window. You can record the payments against one or more of the customer’s outstanding invoices. If you don’t want to create an invoice for a customer, you can enter the customer payment in the Receive Money window. See Receiving money.
You can also record payments from your customers in the Bank Register window. If you have several customer payments and don’t want to record detailed information (such as payment methods and discounts) for each payment, the Bank Register window can save you time. Note that when you use the Bank Register window for customer payments, the entire payment is automatically allocated to the oldest invoices first.
You cannot use the Bank Register window to enter credit card payments using the Vendor Payments service. For more information, see Entering transactions in the Bank Register window.
To record payments against invoices
Go to the Sales command center and click Receive Payments. The Receive Payments window appears.
Deposit to Account. Select this option to select the required bank account.
Group with Undeposited Funds. Select this option if you want to include the payment in a bank deposit. For more information about undeposited funds and preparing bank deposits, see Bank deposits.
In the Customer field, type or select the customer’s name.
If you want to record the payment method, select the method in the Payment Method field. Click Details if you want to enter further details about the payment. For example, if you are being paid by credit card, you can record the credit card number and expiration date.
In the scrolling list in the bottom half of the window, indicate which sales are covered by the payment by entering amounts in the Amount Applied column. If the customer is paying a deposit for an order, the Status column will show Order.
The amount you apply in the Amount Applied column will accumulate in the Total Applied field. The Total Applied amount (plus finance charges) must equal the Amount Received value and the Out of Balance amount must be zero before you can record the transaction.
If a customer overpays, the full amount should still be entered in the Amount Received field and in the Amount Applied column. When you record the payment, a credit invoice for the overpaid amount is created automatically. This can either be refunded to the customer or applied to a future invoice. For more information, see ‘Settling credits’.
Click Record to record the customer payment.

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