Banking > Credit card payments using Merchant Account Service > Declined authorization
When an authorization is declined, the Processed Receipt window appears.
To finalize a declined authorization
In the Processed Receipt window, click Close. The payment transaction window reappears.
When you click Close, a window appears describing your processing options. In this window, click OK to finalize the payment authorization now. The Receive Payments window appears.
Go to 4In the Amount Received field, type the amount received. (for a Receive Money transaction) or step 5 (for a Receive Payments transaction).
Go to the Edit menu and choose Reverse Payment (or Delete Payment). For more information, see ‘Reversing a transaction’ or ‘Changing or deleting a transaction’.
Click Cancel. When you are ready to finalize the payment, you can use one of the actions listed above.

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