To track a bounced payment from a customer
Sales > Receiving customer payments > Finding, deleting and reversing payments from customers > To track a bounced payment from a customer
The payment you want to reverse should be displayed. If you need help doing this, see To find a payment from a customer
- Select the correct procedure to reverse the bounced payment:
- If you want to charge a penalty for the bounced payment, continue to steps 3 and 4. If you don't want to charge a penalty, continue to step 5.
- Create a service or miscellaneous sale for the amount of the penalty. You may want to consult your accountant to determine the account you should use to track the penalty amount.
- When you receive a payment for the penalty, apply the payment to the service or miscellaneous sale using the Receive Payments window.
- If you no longer expect to receive a replacement payment for the bounced payment, you can apply a bad debt credit to the customer's open sale to close the customer's account. For a step-by-step procedure, see To use a customer credit to remove a customer's bad debt.
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